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Procurement is an increasingly important activity within most firms, and severe financial and operational consequences can result from the failure to optimize the procurement function. The multiple criteria, including the financial significance, involved in the selection of a sole‐source vendor are addressed here. Two multicriteria approaches to decision support for vendor selection are presented and are demonstrated through an example. One approach, the simple multiattribute rating technique, is relatively widely used in selection problems. The other approach, data envelopment analysis, is rarely used in such problems but serves as a very acceptable alternative for supporting the vendor selection decision. The results from these two approaches are compared to those based upon a pure aggregation and averaging procedure. For the example being considered, both multicriteria approaches provide similar results, which differ considerably from those for pure aggregation. In addition, the short‐term financial implications are examined so as to underscore the commitment needed by management if non‐cost criteria are to be incorporated into vendor selection.

To provide decision makers (DMs) an option for addressing problems involving finite alternative sets and multiple criteria, where criterion weighting is difficult or impossible.

The multicriteria decision problem is described, and a typically descriptive (rather than prescriptive) tool, data envelopment analysis (DEA), is summarized, along with a hypothetical but typical example of a multicriteria decision (vendor selection). The DEA approach is modified to incorporate weight constraints and is used to rank the available vendors. Results are compared with those from the use of a popular multicriteria decision tool (SMART) and a naïve averaging approach.

The modified DEA approach yields results very similar to those produced using SMART; these results are quite satisfactory in spite of the fact that DEA requires less involvement on the part of the DM. In addition, non‐dominant optima (a possible anomaly with DEA) are avoided, and often a single alternative, rather than a non‐dominated set, will result, thus providing a unique optimum.

Results are based on the analysis of a single data set. Future investigation should examine the performance of the DEA approach when other data sets involving more like as well as more unlike alternatives are involved.

With DEA the burden on the DM is reduced, as the need for eliciting criterion weights is obviated. DEA should thus provide an acceptable alternative to prescriptive modeling tools when multiple DMs are involved and/or criterion weight determination is unfeasible.

This paper demonstrates how DEA, a tool used more typically in post hoc evaluations, can be used also, with some modifications, as a prescriptive decision support tool.

To identify what constitutes web site quality or what makes a web site effective.

This article examines and integrates four sets of factors that capture e‐commerce web site quality using an IS success model: system quality, information quality, service quality, and attractiveness. A questionnaire survey was conducted to verify the measures of web site quality. Based on TAM, a framework is also developed relating web site quality to customers' beliefs (perceived usefulness and ease of use), attitudes (preferences for the site), and intentions (to revisit the site).

A set of instruments of web site quality has been developed and empirically validated by factor analysis.

The research is based on a sample of students browsing several book web sites and they may not sense the web site quality across different B2C commercial web sites such as music, computer, travel, clothes and flowers. Data in these domains should be collected in any future research to examine further the measures developed here.

Guidelines for web interface design are proposed.

This paper fulfils the identification of web site quality and the development and validation of its measures and offers a framework and practical guidelines for e‐commerce managers and web designers.

The purpose of this paper is to provide a model of possible solutions to potential employment issues arising from the outsourcing job trend. The case study offers university administrators and education policy makers the rationale to develop sequential, fully articulated education programs that equip the students with job skills that make them competitive in a global work force.

The objective is achieved through a case study of an outsourcing outfit in Jonesboro, Arkansas. A range of recently published academic research and vocational literature provide the statistical background for the experiment conducted at Arkansas State University.

The US education system is not competitive when compared to Asian and European education systems, which emphasize math, science, and foreign languages. Collaboration between government‐funded entities and corporate America to invest in training the American human capital, as in the case of rural sourcing, is crucial to guarantee America's continuing position as a super world power.

Resources include academic research as well as popular vocational publications to ensure the valid representation of academia and corporate America. In addition, several on‐site interviews and observations were conducted. However, due to the fluidity of the outsourcing situation, constant updating of data are required. Consulting the most recent statistics and publications is recommended to stay abreast of the situation.

Recommendations to globalize the American education system are made and are currently being shared with education policy makers at the state level. These recommendations include the implementation of foreign language requirements and more rigorous math and science programs in high schools.

This paper identifies practical tools to overcome the threats of outsourcing jobs to Asia through offering a road map to globalize the American education system with the goal of preparing a competitive workforce for the twenty‐first century.

Purpose: The issue of whether participation in online peer-support communities has positive or negative impacts on the psychological adjustment of cancer patients warrants further explorations from new perspectives. This research investigates the role of personality traits in moderating the impact of online participation on the psychological adjustment of cancer patients in terms of their general psychological well-being and cancer-specific well-being.

Methodology: Study participants consisted of adults diagnosed with leukemia. Questionnaires were collected from 111 participants in two leukemia-related forums in China, Baidu Leukemia Community and Bloodbbs. Information regarding the personality traits, online participation, and psychological adjustment were collected using an online questionnaire. A linear regression model was used to test the moderation effect of personality traits on the relationship between online participation and psychological adjustment.

Findings: The main effect of participation in online support communities on psychological adjustment was not statistically significant. Importantly, two personality traits (i.e., emotional stability and openness to experience) moderated the relationship between online participation and psychological adjustment to cancer. Leukemia patients with high emotional stability and high openness to experience reported better psychological adjustment as they participated more in the online community. However, this was not the case for patients with low stability and low openness, who reported worse psychological adjustment as their participation in the online support community increased.

Value: This study introduces two personality moderators into the discussion of how participation in online support communities influences the lives of cancer patients. The moderation effects help to explain why there have been contradictions in the findings of previous studies. In addition, this study adds to the current literature on online support communities as little research on this topic has been conducted outside of the US and Europe. Practically, this study not only highlights the need to evaluate the personality traits of patients who are recommended to participate in online communities, but also underlines the necessity of intervention in these communities.

Human resources are of great importance to provide competitive advantage in tourism, which is a labour-intensive industry. It is seen that the level of organizational commitment of the individuals who have similar values with the organization they work for and who can fulfil the roles and duties they undertake and who can meet all their needs in return increases. Their level of alienation is also observed to decrease. Population of the study, which purposes to reveal whether organizational culture has any impact on the employees' perception of person-organization fit and their level of organizational alienation or not, constitutes 4- and 5-star hotels in service in the central district of Izmir province. According to the results, it was seen that hotel businesses had two types of organizational culture such as hierarchy and clan culture. In the hotels with clan culture, demands-abilities fit levels of the worker were higher than value-congruence and needs-supplies dimensions. It was seen that workers alienated on meaninglessness dimension mostly. Similarly, in the hotels with hierarchy culture, demands-abilities fit levels of the worker were higher than value-congruence and needs-supplies dimensions. Workers alienated from their organization on meaninglessness dimension mostly.

The purpose of this paper is to investigate causes of high staff turnover among production workers at a large‐scale retail case meat processor. The paper aims to cover the field research that was subsequently conducted to determine if the relationship outlined in the hypotheses in part 1 of the paper could be confirmed and provide insight into the relationships.

Three hypotheses were developed to investigate six independent variables as possible factors of high job turnover. The research is based on a two‐step process consisting of a literature review and field research. The literature review served to establish empirical links among the variables and construct an appropriate questionnaire for the field research. The field research consisted of 38 employees (out of 475) completing a 41‐question survey. Individual interviews were also conducted with 20 of the 38 respondents.

The results demonstrate that the employees' organizational commitment affects employee turnover. The findings also suggest that organizational commitment can be improved through increased effective communication between management and employees and ensuring that the organization's vision is shared and understood by employees. The link between job satisfaction and turnover was not supported by the research.

Sample size was affected due to the limited availability of employees during production hours. Increased sample size would allow further investigation within specific departments and shifts. Additional research could also have been done on how the company's HR policy mandated from their US head office fits the needs of a Canadian based workforce.

The paper provides insight on the causes of employee turnover and low organizational commitment. The paper recommends four actions to address communication and vision sharing to improve organizational commitment and ultimately turnover.

The purpose of this study was to investigate how personality traits influence participative behaviour in an Online Cancer Community (OCC).

Qualitative semi-structured interviews were conducted with 42 users of one of the largest OCCs in Australia – Cancer Council Online Community in New South Wales (NSW).

The results showed that extraversion, emotional stability and agreeableness traits influence posting behaviour, whereas the conscientiousness trait influences lurking behaviour. The openness trait did not affect either posters or lurkers’ online behaviour.

The research highlights the pivotal role of personality traits in users’ decisions to post or lurk using a multi-theory perspective that combined the social exchange theory and the Five-Factor Model. Future studies should explore personality traits that can benefit from online participation in an OCC to transition only lurkers who may benefit from posting.

Insights from the study inform OCC practitioners and moderators when designing the OCC platform. Except for the openness trait, lurkers and posters exhibited different attitudes, which indicates that integrating these findings in the OCC design can facilitate adopting strategies to elicit more participation by OCC users.

This is the first study that explored the role of personality traits in users’ decisions to participate in an OCC.